EzySmart Brand Lock Installation

Cancellation Policy

Smart Door Lock Installation Policy 1. Purpose This policy defines the installation terms for smart door locks by EzySmart, ensuring safe and efficient service. 2. Eligibility - Customers must purchase locks from EzySmart or authorized sellers. - The installation location must be within our service area. - The customer is responsible for obtaining necessary permissions from the property owner. 3. Installation Process - Assessment: Pre-installation inspection ensures door compatibility. - Installation: Includes removing old locks, installing the smart lock, configuring it with the app, and demonstrating usage. - Duration: Typically takes 1-3 hours. - Fees: Standard fees apply, with extra charges for custom installations. 4. Terms - Warranty: 12-month warranty on installation services, covering any installation-related issues. - Liability: EzySmart is not liable for damages caused by pre-existing door/frame issues. - Modifications: Third-party modifications void our warranty and support. 5. Safety & Compliance EzySmart adheres to industry safety standards and local building regulations. Installations must comply with any condominium or homeowner association rules. 6. Customer Responsibilities - An adult (18+) must be present during installation. - The customer must maintain the lock according to the manufacturer’s guidelines. 7. Support - Free technical support is available for 30 days post-installation. - For extended support, customers can opt for the EzyCare Protection Plan. 8. Cancellations -Cancellations/rescheduling should be done 24 hours in advance to avoid fees. 9. Dispute Resolution -All disputes should be reported to EzySmart Customer Service for resolution. For more information, contact us at kevinsmarthomesolution@gmail.com or +6016-221-7160.

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