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EzySmart's Return & Refund  Policy

We at EzySmart strive to ensure customer satisfaction by offering high-quality smart home products. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Returns

We accept returns within 7 days from the date of delivery, subject to the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as when you received it.

  • Proof of purchase (order confirmation or receipt) is required.

  • Certain items, such as customized products, opened software, or clearance items, are not eligible for return.

 

Return Process

To initiate a return, please follow these steps:

  1. Contact us at KEVINSMARTHOMESOLUTION@GMAIL.COM or call 016-221-7160 within the 7-day return window.

  2. Provide your order number, proof of purchase, and a brief explanation of why you wish to return the item.

  3. Our team will guide you through the return process and provide you with a return shipping address.

 

Please note: Customers are responsible for shipping costs related to returning the product, unless the return is due to a defect or an error on our part.

 

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 7-10 business days after approval.

  • Refunds will be issued to the original payment method used for the purchase.

  • Shipping fees are non-refundable, except in cases of defective products or errors made by EzySmart.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at KEVINSMARTHOMESOLUTION@GMAIL.COM or 016-221-7160. Exchanges are subject to product availability.

 

Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used or damaged by the customer.

  • Customized or personalized items.

  • Clearance or promotional sale items.

  • Opened software or digital products.

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Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 24 hours of receiving the item. We will arrange for a replacement or refund based on the nature of the defect.

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Contact Us

For questions or concerns regarding returns or refunds, please contact us:

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