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EzySmart's Service Guarantee Policy

Welcome to EzySmart’s Service Guarantee Policy – ensuring top-notch quality and satisfaction with every smart home service we provide!

Our Commitment to Quality

At EzySmart, we pride ourselves on delivering high-quality smart lock installation services. We guarantee:

  • Professional Installation: All installations are carried out by trained professionals who follow strict safety and quality standards.

  • Timely Service: We respect your time and work to complete installations promptly without compromising on quality.

 

12-Month Installation Warranty

We stand by our work! All smart lock installations come with a 12-month warranty. If any issues arise due to the installation during this period, we will:

  • Provide free repairs or adjustments.

  • Replace components if necessary.

 

Customer Satisfaction Guarantee

Your satisfaction is our priority. If you are not completely satisfied with our installation service, we promise to:

  • Investigate the issue promptly.

  • Work to resolve the matter within 120 business days.

  • Offer a full or partial refund in the unlikely event that the issue cannot be resolved.

 

Exclusions

The warranty and satisfaction guarantee do not cover:

  • Damage caused by improper use, third-party modifications, or external factors (e.g., power surges, tampering).

  • Issues resulting from non-compliance with manufacturer maintenance recommendations.

 

Need Help?

If you have concerns about our service, please reach out to our customer service team. We’re here to resolve any issues quickly and effectively. Please contact us at:

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