First, check your internet connection and make sure the device is powered on. Try restarting the device or resetting it according to the user manual. If the problem persists, contact EzySmart customer support for assistance.

The reset process varies by device. Typically, you can find reset instructions in the user manual or on the EzySmart website. Most devices can be reset by pressing a button for a specific duration, restoring factory settings.

EzySmart is based in Malaysia, with its main office at Alanis Residence, Persiaran Warisan, Warisan Puteri, Kota Warisan, Sepang, Selangor.

Method 1: The cycle timing function may be activated. If you don’t need this feature, you can turn it off through the mobile app. Method 2: Power off the switch and check if the screws are too tight. Over-tightening can affect its operation. Loosen the screws slightly, attach the glass panel first, and then power it back on (always cover the glass panel before powering on).

Currently, EzySmart focuses on the Malaysian market. However, we are exploring opportunities to expand internationally in the near future.

Yes, we provide special pricing for bulk orders or corporate projects. Contact us directly to discuss your needs and get a customized solution for your business or property.

Method 1: This could be due to incorrect wiring or an improperly connected external capacitor. Ensure that the input and output wiring are correct, and the capacitor is properly installed. Method 2: If it's a thyristor version, the issue might be a breakdown due to overload. If it's a relay version, check if you can hear the relay clicking when activated.

Smart home devices are generally designed to be energy-efficient. Many can help reduce energy consumption by allowing you to schedule usage, monitor energy use, and automate routines, ultimately leading to lower utility bills.

The capacitor should be installed at L1, near the lamp, not behind the switch itself.

Smart home devices typically communicate via Wi-Fi, Zigbee, Z-Wave, or Bluetooth. They can send and receive signals to perform actions or share data, allowing for seamless automation and control.

Most smart home devices require a constant power supply and will not function during a power outage. However, some devices, like smart locks with backup batteries, can continue to operate until the batteries are depleted.

Yes, EzySmart devices receive periodic firmware updates through the TuyaSmart app. These updates ensure optimal performance and add new features as they become available.

An explosion is usually due to incorrect installation by the customer: The neutral and fire lines may have been connected together. The neutral and fire lines might have been connected incorrectly. High-power equipment could have been connected to the switch, causing overload.

Yes! With the TuyaSmart app, you can control your devices remotely, receive alerts, and monitor your home security from anywhere, giving you peace of mind when you're not at home.

If there’s no neutral wire, check if the capacitor has been installed at the bulb and not behind the switch. The capacitor must be properly installed. L1 is the power supply circuit. If the bulb’s wattage is too low, the current might not form a proper loop. Try installing the bulb in L2, L3, or L4 and test again. The quality of low-wattage bulbs (below 3W-5W) can sometimes be poor, causing flickering. We recommend replacing the bulb with a higher-quality one.

A smart home hub is a central device that connects and controls various smart home devices from different brands. While not all devices require a hub, using one can simplify control and automation of multiple devices.

You can start upgrading your home by choosing a few key smart devices, such as smart lights, a smart lock, or a smart thermostat. From there, you can gradually add more devices and integrate them into a central control system using the EzySmart app.

Adding multiple smart devices can increase network traffic, but most modern routers are designed to handle multiple connections. To optimize performance, consider upgrading your router if you plan to add many devices, or use a mesh network system or ZigBee protocol for better coverage.

EzySmart is committed to innovation, reliability, and customer satisfaction, providing cutting-edge smart home solutions that enhance everyday living.

Method 1: The Wi-Fi signal may be weak, or there could be too many devices connected to the network. Try resetting the switch and reconnecting it to your Wi-Fi. Ensure the number of connected devices isn’t exceeding your router’s limit, and check if the signal strength in that area is weak. Method 2: If the switch appears in the app even after disconnecting, check its signal strength (go to Switch -> Edit -> Device Information). If it doesn’t appear in the app, check for power issues. Sometimes, if the screws are too tight, it may cause connection problems. Loosen the screws slightly, reattach the glass panel, and power the switch back on. (Make sure to attach the glass panel first before powering it on.)

Yes, you can connect two bulbs in parallel and control them simultaneously.

Yes! EzySmart devices can be programmed to work together through automation routines. For example, you can set your smart lights to turn on when you unlock your smart lock or have your thermostat adjust based on your location.

Smart home devices offer various benefits, including enhanced convenience, improved security, energy efficiency, and the ability to automate routine tasks. They allow you to control your home environment from anywhere, making everyday life easier.

To enhance security, always use strong, unique passwords for your devices and accounts. Regularly update your firmware, enable two-factor authentication when available, and connect devices to a secure Wi-Fi network. Avoid using public Wi-Fi for controlling smart home devices.

A smart home device is an electronic device that can connect to the internet, allowing you to control and monitor it remotely using a smartphone app or a smart home hub. These devices can include smart lights, locks, cameras, thermostats, and more.

Press and hold the button for 5 seconds and check the indicator light: If the light is not flashing, the switch may be defective. If the light is flashing, the issue may be with the connection method. Try reconnecting through the app.

Method 1: The voltage and current may be unstable, or the load might be too high. Check if the power rating of the connected appliances exceeds the switch’s capacity. Method 2: Power off the switch and check if the screws are too tight. If they are, loosen them slightly, reattach the glass panel, and power the switch back on (always attach the glass panel before turning on the power).

Yes! Most EzySmart devices are compatible with voice assistants like Amazon Alexa and Google Assistant. Simply connect your devices through the respective app to enable voice control.

This issue may be due to incorrect wiring or an improperly connected external capacitor. In some cases, incorrect wiring could damage the switch. To resolve this: Ensure that both the input and output wires are connected correctly. Check that the capacitor is installed properly to avoid malfunction.

Most EzySmart devices are designed for easy integration into existing home setups. However, compatibility can depend on your home’s infrastructure (e.g., Wi-Fi network, electrical systems). Check the product specifications or contact our support team for guidance.

EzySmart prioritizes your security and privacy. Our products use advanced encryption and secure cloud storage to ensure your data is protected at all times.

EzySmart is a smart home solutions brand offering a range of products designed to make homes smarter, safer, and more convenient. From smart locks to sensors and switches, we provide integrated solutions to enhance modern living.

A: Some basic functions may work without Wi-Fi; however, full control and remote access do require an internet connection. Check the product manual for specific details.

Yes! EzySmart devices are designed to integrate with popular smart home systems like Google Home and Amazon Alexa, allowing you to create a fully connected home experience.

The TuyaSmart app is constantly updated to provide a reliable, user-friendly experience. Our development team works to ensure the app remains secure, responsive, and compatible with all current EzySmart devices.

Yes, EzySmart devices are designed with user-friendly customization options. Through the TuyaSmart app, you can adjust device settings, create automation routines, and set schedules to suit your lifestyle.

Yes, the TuyaSmart app is free to download for both iOS and Android devices. It serves as the central control hub for all your EzySmart devices.

Most EzySmart devices are designed for easy DIY installation. However, for certain products like smart locks or more complex setups, we offer installation services through our team to ensure everything is set up perfectly.

Each EzySmart product comes with an easy-to-follow setup guide. Simply follow the instructions or scan the QR code in the manual to view a video tutorial. For additional assistance, you can also refer to setup guides available on our support page.

EzySmart offers dedicated customer support to assist with any questions or issues. You can reach us through our support page, and our team will be happy to help.

First, try troubleshooting using the app and the manual provided. If the issue persists, reach out to our customer support team through the contact page, and we’ll help you resolve the issue as quickly as possible.

We accept a variety of payment methods, including credit/debit cards, PayPal, and online banking options. You can also check if Easy Payment Plans (EPP) are available for eligible purchases to make owning smart home products easier on your budget.

EzySmart products are available on our website and through select authorized retailers. Simply visit our website at ezysmart.com to browse, select, and purchase directly from our online store.

Yes, you can share device access with family members or trusted individuals. Use the TuyaSmart app to manage user permissions and ensure only authorized users can control or monitor your devices.

EzySmart products connect to your home’s Wi-Fi network and can be controlled via the TuyaSmart app. Using this app, you can manage devices, set schedules, and even receive notifications directly on your smartphone, making it easy to control your home from anywhere.

Absolutely. As long as you have internet access on your smartphone, you can control your EzySmart devices from anywhere in the world through the app.

Installation time varies by product. Many EzySmart devices, such as smart plugs or switches, can be installed in minutes. More complex products, like smart locks, may take longer, and we recommend professional installation.

Yes, all EzySmart products come with a limited warranty. For specific details, refer to our Warranty Policy on the website or contact our support team.

Some EzySmart devices are waterproof or water-resistant. For details on specific products, please check the product description or contact our support team for guidance.

Yes, EzySmart products are designed with energy efficiency in mind. Many of our devices feature low power consumption and include scheduling options that help you control usage, saving on energy bills over time.

Verify that the scenes are correctly set up and that the device is online. Restart the device or hub if it’s still unresponsive to routines.

Check your app’s settings for any LED behavior options that may be causing the LED to stay on. If it shouldn’t be on continuously, try resetting the device to its default settings. Note that some devices are designed with an LED that stays on at all times. This LED may serve as an identification light, making it easier for users to locate the device, or it could be a soothing light that gently glows in the dark. If the LED behavior is intentional, no action is needed; it’s part of the device's design for user convenience.

Keep your devices away from other electronics like microwaves and cordless phones, which can cause interference. A WiFi extender may also help stabilize connections.

Verify that the device is online and that the schedule is correctly set in the app. Restart the device if it still doesn’t respond to automation.

Delete the duplicate entries by removing them in the app. Reboot the device and add it again if necessary to avoid duplicates.

Check the camera’s power source and WiFi connection. Restart the camera by unplugging it for a few seconds, then plug it back in and refresh the app.

Reset the device and reconnect it to the app. For devices with batteries, ensure they are charged or replaced if needed.

Heavy use, poor WiFi connection, or outdated firmware may drain the battery. Ensure your device firmware is up-to-date and check that it’s within range of your router.

Adjust the time zone settings within the app, or try re-adding the device if the time doesn’t sync properly.

Make sure your device is connected to the TuyaSmart app and linked to Google Assistant or Alexa. Re-link your TuyaSmart account if needed.

Refresh the app, check your internet connection, and try rebooting your router. A weak WiFi signal may also cause offline notifications.

This can happen due to network issues. Make sure your phone has a stable internet connection, enable notifications, and check your device’s firmware for updates.

Ensure the ZigBee hub is in pairing mode and within range of the device. Reset the device and try pairing again using the instructions in the app.

Restart the device and ensure the update completed fully. If the issue persists, contact customer support for assistance.

Check that the device is installed in a well-ventilated area, and avoid placing it near heat sources. If overheating persists, contact support.

Confirm it’s plugged into a working outlet, and check the app for any power-saving settings. Try resetting the plug and reconnecting it.

Ensure Bluetooth is enabled, you’re on a 2.4GHz WiFi network, and the device is in pairing mode. Restart the app and try connecting again.

First, check the battery level and replace if low. If it still doesn’t work, try a factory reset as per the user manual, then reconnect it to the app.

Restart the device and ensure it’s within WiFi range. Try updating the firmware again when you have a stable internet connection.

Ensure your camera lens is clean and try scanning under good lighting. If it still won’t scan, you can manually enter the device’s serial number in the app.

For unlocking doors with EzySmart smart locks via phone, there are two methods depending on the lock model: Press-to-Notify: Some models require pressing the doorbell button on the smart lock itself to trigger a push notification on your phone. Once notified, you can unlock the door using the mobile app. Remote Unlock: Other models allow you to lock or unlock the door remotely through the app without pressing the doorbell button. If you encounter issues: Confirm that Bluetooth is enabled on your phone. Ensure the app is up to date. Check if the lock’s battery is low; replace if necessary. Verify that the lock is connected to your network. If not, re-pair the device. In the app, check the status and activity logs to confirm a successful connection, and view the remaining battery life for added assurance. If issues persist, please contact us for additional support. We're here to help!

Adjust the video quality settings in the app. If the quality is still poor, ensure you have a strong and stable WiFi signal for the camera.

This could indicate low battery, connectivity issues, or a tamper alert. Refer to the manual for specific beeping patterns and resolve accordingly. Still persist ? Contact Support.

To ensure your EzySmart door sensor functions properly, make sure the sensor and magnet are aligned correctly. If necessary, adjust or tighten their placement to ensure a secure fit. Additionally, check for firmware updates to ensure the sensor is running optimally. It's also important to ensure that the gap between the sensor and magnet is not too wide. A larger gap can trigger false alarms, especially if the door is just rattling in a closed position. Adjusting the gap to a proper distance will help prevent unwanted alerts.

Check the WiFi strength in the area. Consider moving the router closer or using a WiFi extender. You can also try resetting the device and reconnecting it.

Ensure remote access is enabled in the app settings, and check that your home WiFi network is stable. Restart the router if the problem persists.

Ensure you are using a 2.4GHz WiFi network, as many EzySmart devices don’t support 5GHz. Check that the router is within range and try resetting the device before attempting to reconnect.

Verify the wiring is correct, particularly if the switch requires a neutral wire. Test the circuit, reset the device, and try reconnecting it through the app.

Check the power source to ensure it’s stable. Try moving the device closer to the router or hub to avoid connectivity issues that can cause rebooting.

Make sure the sensor is positioned correctly at the recommended height (usually around 2 meters). Confirm that it’s powered on and has a stable WiFi or ZigBee connection.

EzySmart devices are rated for use within specific temperature ranges, typically -10°C to 50°C. Check product specifications for temperature limits if you plan to install devices outdoors.

WiFi devices connect directly to your router and may consume more power, while ZigBee devices require a hub, create a mesh network for greater stability, and are typically more energy-efficient, making them ideal for battery-operated products.

Yes, EzySmart motion sensors are designed to work in low-light conditions using infrared technology.

No, EzySmart devices currently support only 2.4GHz WiFi networks.

The smart lock is compatible with most standard doors, but we recommend checking the specifications for exact type and size requirements. Always feel free to contact us when you need any extra information.

The smart lock’s alarm emits sound at around 80–100 decibels, enough to alert you to unauthorized access attempts.

EzySmart products are currently available in a standard sleek black or white design, some come with grey and blue. You may always refer to the colour option under the choice selection.

While most EzySmart devices are maintenance-free, it’s recommended to keep your device firmware updated for security and feature improvements.

EzySmart offers a range of products including smart locks, smart switches, sensors, cameras, and gateways to help you automate and secure your home.

Yes, EzySmart products are designed to be user-friendly and removable, making them ideal for rental properties where permanent alterations may not be allowed.

The Human Presence Detector has a range of approximately 5 meters indoors, depending on installation height and environment.

EzySmart offers sensors such as motion detectors, door/window sensors, temperature and humidity sensors, and water leak detectors.

As long as your devices are connected to the internet, you can control them from anywhere using the TuyaSmart app.

Battery-operated EzySmart devices will continue to work during a power outage, but WiFi or powered devices may go offline until power is restored.

Battery life varies but is typically between 6 to 12 months, depending on usage and settings.

Most EzySmart products are compatible with other brands that use the Tuya ecosystem or support WiFi/ZigBee standards

Not really waterproof, we called it splash proof, the smart lock is weather-resistant and suitable for outdoor installation, with an IP65 rating for dust and water protection. However, heavy rain or chances to get contact with water often is not encouraged.

The smart lock is designed to support doors weighing up to 100 kg, with additional installation considerations for heavier doors.

WiFi devices connect directly to your router, while ZigBee devices require a hub and typically consume less power, making them ideal for battery-operated devices.

Some EzySmart products, such as ZigBee-based devices, require a hub, while WiFi-based products do not.

EzySmart products use AES-128 bit encryption for secure communication and data protection.

The Pro Series C Series smart switch has a very low power consumption, under 0.5W in standby mode.

The EzySmart smart switch can handle up to 10A, making it suitable for most home appliances and lighting systems. Depending on model, some high power rated smart switch can go up to 20A. Always refer to product specification pages.

Yes, you can set schedules and automation routines for most EzySmart devices through the TuyaSmart app.

Yes, EzySmart products are compatible with popular voice assistants, including Amazon Alexa and Google Assistant.

EzySmart smart locks include features such as anti-peep keypad technology, biometric authentication, and auto-locking for enhanced security. Available with varieties of unlocking method making is much safer at the same time make your life more convenience without carrying keys around with you.

Installation typically takes about 1 to 3 hours, depending on your experience level and the type of door as well as the complexity of the installation. We recommend professional installation for optimal setup.

Yes, all EzySmart products come with a 6 months and even up to 1-year warranty covering defects and malfunctions. To obtain 1 Year Warranty have to comply with out Terms and Condition. Please refer to our warranty policy.

Most EzySmart devices require an internet connection for remote control and app updates, but some basic functions may work offline depending on the device. ZigBee is the best as it still can function even the network is down. Smart scene set inside the gateway hub still able to perform as usual without the need of internet.

EzySmart products are made with high-quality materials such as ABS plastic, tempered glass, and stainless steel for durability and aesthetic appeal.

EzySmart products are primarily designed for home use, but they can be used in small commercial settings as long as the devices’ power requirements and usage patterns are suitable for the environment.

EzySmart smart locks are designed to work independently and cannot be directly integrated with other smart lock brands. However, they can be part of a broader smart home system if other devices support Tuya or ZigBee.

Yes, you can control multiple EzySmart devices from the same TuyaSmart app. The app allows you to manage and monitor all compatible devices in one place, whether they’re in the same room or different parts of your home.

Yes, EzySmart devices can work with IFTTT (If This Then That) to create custom automations. You can connect your devices to other IFTTT-compatible apps and services for added flexibility.

EzySmart motion sensors can be integrated with alarm systems that support Tuya or ZigBee protocols. If your alarm system is compatible, you can pair the motion sensor for added security.

Yes, EzySmart devices can be used internationally as long as you have a compatible power supply and WiFi network. However, ensure the device’s voltage matches your country’s electrical standards.

EzySmart products are compatible with a wide range of smart home devices, including smart locks, lights, sensors, switches, and plugs. They work seamlessly with Tuya-compatible devices and can integrate with voice assistants like Google Assistant and Amazon Alexa.

EzySmart light bulbs should be controlled through the TuyaSmart app or voice assistants. They are not compatible with traditional dimmer switches, so use the app or voice commands to adjust brightness.

Yes, you can connect multiple ZigBee devices to a single hub. The hub will allow all compatible ZigBee devices to communicate with the TuyaSmart app and be controlled remotely. It can even work when you are offline without any network connection. Just you unable to control using apps.

Yes, as long as your system supports Tuya-compatible devices, you can integrate EzySmart products with other smart home ecosystems, such as Amazon Alexa, Google Assistant, and other Tuya-based hubs.

Some EzySmart devices, like smart switches, require neutral wiring. If your home is older and lacks neutral wiring, you may need to consult an electrician for installation. Smart plugs, however, can be used without wiring changes. You may purchase smart switches that not require neutral line.

EzySmart smart plugs are compatible with most electrical devices that use standard plugs, such as lamps, fans, and appliances. However, avoid connecting high-powered devices like air conditioners or heaters to prevent overloads.

EzySmart light bulbs feature dimming functionality, and you can adjust the brightness through the TuyaSmart app. However, they are not compatible with traditional dimmer switches and should be controlled through the app or voice assistant.

EzySmart smart locks are designed to work with most standard door hardware. However, it’s best to check the lock’s dimensions and your door specifications to ensure compatibility before installation.

Yes, EzySmart products are compatible with Amazon Alexa. Link your TuyaSmart account to Alexa, and you can control your EzySmart devices with voice commands, such as locking your smart door or turning on your lights.

Yes, you can share control of your EzySmart devices with other users via the TuyaSmart app. Simply invite family members or housemates to access and control your devices remotely.

Yes, several EzySmart devices, such as motion sensors and door/window sensors, are compatible with ZigBee hubs. You’ll need a compatible ZigBee gateway for these devices to function properly.

Most EzySmart devices work directly with WiFi and do not require a hub. However, ZigBee devices will need a compatible ZigBee hub or gateway to connect with the app.

Some EzySmart products are compatible with Apple HomeKit when used with a supported Tuya hub, allowing integration with Apple’s Home app and voice control via Siri.

Yes, most EzySmart devices are WiFi-compatible and will work with your home network as long as you have a 2.4GHz WiFi connection. Ensure your router supports this frequency for seamless setup.

EzySmart products are primarily designed to work with a 2.4GHz WiFi connection. They may not work with a 5GHz network, so make sure your router is set to support 2.4GHz for device setup.

Yes, EzySmart smart locks can be integrated with home automation systems that support Tuya or ZigBee protocols. Ensure that your home automation hub or gateway is compatible with these protocols for smooth integration.

EzySmart cameras are typically not compatible with traditional NVR systems. They are designed to work with cloud storage or local storage via SD cards. For viewing, they can be accessed via the TuyaSmart app.

Yes, EzySmart devices are compatible with Google Home. After linking your TuyaSmart account to Google Home, you can control your devices using voice commands.

EzySmart products are primarily compatible with the TuyaSmart app, but some models may support Apple HomeKit when integrated with a compatible Tuya hub. Check the product’s specifications for compatibility details.

The TuyaSmart app allows you to connect up to 100 devices per account. This should be more than enough for most residential installations. For larger setups, you can use additional Tuya accounts or hubs.

Yes, EzySmart devices can be integrated into a broader home security system that supports Tuya or ZigBee. Devices like sensors and cameras can be part of a complete security setup with alarms and monitoring.

EzySmart smart plugs are designed for the standard plug types in Malaysia (Type G). If you plan to use them in other countries, check the local plug type and consider using adapters if necessary.

Yes, as long as your EzySmart devices are connected to the TuyaSmart app and your home WiFi, you can control them remotely from anywhere in the world through the app, as long as you have an internet connection.

EzySmart sensors can be integrated with third-party security systems that support Tuya or ZigBee protocols. Check your system’s compatibility before pairing them with these sensors.

Warranty claims require a valid proof of purchase. Without it, the warranty cannot be honored.

If the defect is not covered under warranty, you will be notified of repair fees before proceeding with the repair.

The customer is responsible for return shipping costs unless the defect is confirmed to be covered under warranty.

If your product is damaged during shipping, report it to EzySmart support within 48 hours of receiving the product. Include photos of the damage and packaging.

If you leave a negative rating without first contacting EzySmart to resolve the issue, the product may not be covered under warranty. However, if the product is defective and you have not contacted support, the warranty will not be applicable for that device.

The warranty does not cover: Damage caused by misuse, abuse, or accidents. Unauthorized modifications or repairs. Normal wear and tear, such as scratches or dents. Damage caused by improper installation, especially if not conducted by EzySmart-approved technicians.

Third-party products such as Google or Alexa devices come with their own manufacturer warranties, which may be as short as 3 months. EzySmart’s warranty does not extend to third-party items.

No, return and refund is not allowed after the goods are sold.

The warranty covers defects in materials and workmanship under normal use. It includes repair or replacement of defective parts at no additional charge during the warranty period.

Yes. Leaving a positive or helpful review extends your warranty from 6 months to 12 months. Negative ratings without contacting support may void the warranty.

After the warranty period, you can request repair services for a fee. Contact EzySmart support for more details.

Warranty claims typically take 7-14 business days to process after the defective product is received and evaluated.

If your product is found to be defective within the warranty period, EzySmart will either repair it free of charge or replace it with a new or refurbished product of equal value.

Yes, out-of-warranty repair services are available for a fee. Contact support for more information.

You can extend your warranty coverage from 6 months to 12 months by leaving a positive or helpful review about your experience with EzySmart products.

Yes, any damage caused by improper installation, particularly installations not performed by EzySmart-approved technicians, is not covered under the warranty.

EzySmart reserves the right to update or modify the warranty policy at any time. Changes will apply to purchases made after the effective date of the update.

No, the warranty covers hardware defects only. Software-related issues due to improper use or third-party apps are not covered. Hence, always use approved software as per suggested within the apps only. Allowing third party apps to control the device and cause any problem will not be covered by warranty.

If your replacement product is defective, contact EzySmart support immediately. It will be covered under the remaining warranty period or an additional 30 days.

Repaired or replaced products carry the remainder of the original warranty period or an additional 30 days, whichever is longer.

No, damages caused by power surges or improper electrical setups are not covered under the warranty.

No, the warranty is non-transferable and applies only to the original purchaser of the product.

If no rating is left, the default warranty period will remain at 6 months.

No, warranty claims for third-party devices like Google or Alexa must be made directly with their manufacturers.

EzySmart products come with a warranty period of 6 to 12 months from the date of purchase, depending on the specific product. This warranty covers defects in materials and workmanship under normal use. For third-party products, such as Google or Alexa devices, the warranty follows the manufacturer’s terms, which may be as short as 3 months. Please refer to the product specifications for exact details.

To initiate a warranty claim, contact EzySmart customer support at KEVINSMARTHOMESOLUTION@GMAIL.COM or 016-221-7160. Provide proof of purchase, a detailed description of the defect, and photos if possible. You may always cross check with the ewarranty registration webpage at https://www.ezysmart.com/ewarranty Your record will store within your account. Account registration is mandatory to register ewarranty for EzySmart products

Yes, unauthorized repairs or modifications will void your warranty.

You can check your warranty status by contacting EzySmart support with your product serial number and proof of purchase. Simply visit https://www.ezysmart.com/ewarranty to register and view your warranty status.

No, cosmetic damage such as scratches, dents, or discoloration caused by normal wear and tear is not covered.

Warranty coverage for refurbished or open-box products may differ. Refer to the specific product details at the time of purchase.

Place your ZigBee hub in pairing mode and then follow the device-specific instructions to connect. Ensure the devices are within range for the best connection.

EzySmart smart switches typically require a neutral wire. However, if your house do not have neutral wire, you have to purchase ZigBee protocol smart switch that does not require neutral wire connection. Please check your wiring setup or consult an electrician for verification. Always feel free to contact us if you have any doubts after purchasing.

Most of our devices, such as smart switches, smart locks, and sensors, can be easily installed on walls, doors, or other flat surfaces. Ensure the surface is stable and refer to the mounting guidelines in the product manual for best results. With our wide range of products designed for various purposes, installation locations and compatible materials can vary. Be sure to check if a device is weatherproof before installing it outdoors to avoid exposure to rain or extreme conditions that could damage the equipment. For any questions, feel free to reach out—we’re here to help you make the best choice for your smart home setup.

Yes, you can test each device through the TuyaSmart app by performing its main function—such as turning it on or off or triggering the sensor. This will confirm whether it’s operational and responding correctly.

To remove a device, open the TuyaSmart app, select the device, go to its settings, and choose “Remove Device.” This will unlink it from your account and disable it from the app.

To configure notifications, open the TuyaSmart app, go to the settings for your specific device, and enable notifications. You can also set specific conditions to receive alerts, such as when motion is detected or a door opens.

Motion detectors are generally best installed at about 2 meters high for optimal coverage.

Download the TuyaSmart app, create an account, and follow the in-app instructions to add a new device by scanning the QR code or using WiFi. Every devices are different. Please refer to user manual. If you are still unsure about it, do feel free to contact us at 0162217160 or email us at kevinsmarthomesolution@gmail.com

Yes, you can use a WiFi range extender or a mesh WiFi system to boost coverage and ensure your EzySmart devices maintain a stable connection, especially in larger spaces or areas with weak signal.

Yes, EzySmart devices are compatible with both Android and iOS. Simply download the TuyaSmart app from the Google Play Store or Apple App Store, and follow the setup instructions to connect and manage your devices.

Once connected, your EzySmart device will appear in the TuyaSmart app, and the indicator light on the device should remain steady. You may perform operational test on the device to ensure that it is working fine.

Link your TuyaSmart app to your Google or Alexa account, then enable the "Smart Life" skill to control EzySmart devices by voice.

Ensure your device is within an optimal WiFi range, and reset it if needed. Check for potential sources of network interference, such as thick walls or electronic devices that may disrupt the signal. Avoid overloading the network with too many devices, as this can degrade performance. Instead, try to keep a reasonable distance between devices and the router to maintain a strong, stable connection. For larger setups, consider a WiFi extender or mesh system to improve coverage across your space.

Place the sensor at a height of 2-3 meters, in a central location, and ensure it’s facing the area you want to monitor. Follow the app instructions to add it.

Yes, but for optimal performance, ZigBee devices may need a mesh network, and WiFi devices should be within range of your router or use a WiFi extender. Conclusion, ZigBee protocol devices are still the best.

Yes, it’s recommended to periodically check for firmware updates in the TuyaSmart app. Firmware updates ensure optimal performance, security, and compatibility for your EzySmart devices.

During setup, the TuyaSmart app may request permissions for location, Bluetooth, and notifications to assist with device pairing and to enable control features. Granting these permissions helps optimize connectivity and functionality.

Yes, but if you move a device, you may need to re-pair it with your network or hub for stable connectivity.

Detailed installation instructions are provided in the product manual. Most smart locks out there are telling that you can do self installation, but we recommend professional help for the best results.

Many EzySmart devices are DIY-friendly, but for devices like smart locks and certain wired products, professional installation is recommended. Find our professional team for installation.

Typically, no. Just ensure your router broadcasts a 2.4GHz network, as most EzySmart devices are not compatible with 5GHz.

Some EzySmart sensors are designed to be weather-resistant, but it’s important to check the product specifications to confirm if a particular sensor is suitable for outdoor use. For example, door sensors are typically not weather-resistant and are better suited for indoor installations. If you need additional guidance on which products are weather-resistant, please don’t hesitate to chat with us—we’re here to help you find the right solution for your needs.

WiFi devices generally perform best within 30 meters of the router, but the actual range can vary depending on the brand and model of the router. For larger homes or spaces with many walls, using WiFi extenders or a mesh network can significantly improve coverage. These solutions help extend the signal to reduce dead zones and ensure a more stable connection throughout your home. Choosing a high-quality router and strategically placing extenders or mesh nodes can optimize coverage, providing faster speeds and a more reliable connection across all areas.

Basic tools like a screwdriver, wire stripper, and voltage tester are typically required. Refer to the manual for specific tools. Do consider getting a professional to do it if you are unsure. Always think about safety.

Mount the camera in a suitable location, connect it to power, and follow the app's pairing instructions to add it to your network.

To set up automation, open the TuyaSmart app, navigate to "Smart Scenes," and follow the prompts to create custom automation routines for your devices. This feature allows you to link and control multiple devices automatically, enhancing convenience and personalization for your smart home experience. If you’d like to learn more about smart home technology and advanced automation options, feel free to reach out. We also offer professional installation services to ensure your devices are set up seamlessly and work together effortlessly.

If installation fails, check your network connection, reset the device, and try the setup again. For additional assistance, refer to the product manual or contact our support team—we’re here to help!

Make sure your phone is connected to a 2.4GHz WiFi network, the device is in pairing mode, and Bluetooth is enabled for easier detection. If you are using ZigBee, you need to make sure the gateway and the devices are within the range. Else, WiFi or ZigBee extender can be purchased to increase coverage.

Some EzySmart switches may require a neutral wire to function correctly. If your installation lacks a neutral wire, consider using a compatible capacitor provided with some models or consult a licensed electrician for alternative solutions.

Most EzySmart devices can be reset by holding the reset button for 5–10 seconds until the indicator light flashes. Check your device manual for details. You may also remove the data and reset it from your phone via Tuya Smart Apps

Yes, TuyaSmart uses encryption protocols to ensure the security of your personal information and device data.

Ensure that your app is updated to the latest version. If the issue persists, try restarting the app, checking your internet connection, or reinstalling the app.

Yes, you can invite other users to control your devices by sharing access through the TuyaSmart app. Each user can install the app and control the devices.

Yes, you can manage and control multiple devices within the app, organizing them into rooms or zones for easier control.

In the app, select the device you want to remove, go to its settings, and choose "Remove Device." The device will no longer appear in your app.

No, you need the TuyaSmart app to control, set up, and configure your EzySmart devices. Alternatively, some devices may be controlled via voice assistants like Alexa or Google Assistant.

You can link the TuyaSmart app to third-party platforms such as Alexa, Google Assistant, or IFTTT by going to the "Link to Third-Party" section within the app and following the integration steps.

Simply download the app, open it, select "Sign Up," and follow the prompts to enter your email or phone number, along with a secure password.

Open the TuyaSmart app, tap the "+" icon, and follow the instructions to add a new device by selecting the correct device type and connecting it to your Wi-Fi network.

Yes, as long as your phone has internet access, you can control your devices from anywhere in the world.

The TuyaSmart app allows you to connect a large number of devices, typically up to 100 devices per account, depending on the type of devices and network capabilities.

Updates can be downloaded from the Apple App Store or Google Play Store. If an update is available, you’ll see an option to update the app when you open it.

You can control all EzySmart products, including smart locks, switches, sensors, and other connected smart devices through the TuyaSmart app.

In the app, go to the "Automation" section, select "Add Rule," and follow the prompts to create triggers and actions for your devices based on specific conditions.

Yes, the TuyaSmart app offers a dark mode option, which can be enabled in the app's settings for a more comfortable viewing experience at night.

Ensure that the device is powered on, within range of your Wi-Fi network, and has been correctly paired. If the issue persists, try restarting the app or resetting the device.

Yes, the TuyaSmart app allows you to create "Scenes" where you can control multiple devices with a single command, such as turning off all lights and locking the doors at once.

The TuyaSmart app is the platform used to control and manage all EzySmart smart home devices. It allows users to monitor and control their devices remotely via smartphones.

You can contact EzySmart customer support via email at KEVINSMARTHOMESOLUTION@GMAIL.COM or call 016-221-7160 for assistance with the TuyaSmart app.

Yes, creating an account is required to manage and control your EzySmart devices through the TuyaSmart app.

Yes, you can invite family members or friends to control your devices by creating different user profiles and managing access through the app.

To link your TuyaSmart app to a smart speaker, simply open the voice assistant's app (e.g., Alexa or Google Assistant), find "TuyaSmart" in the skills or integrations section, and follow the steps to link your account.

Link your TuyaSmart account to your Alexa or Google Assistant account via their respective apps, then follow the steps to enable voice commands for your devices.

Open the app, go to the login page, tap on "Forgot Password," and follow the instructions to reset your password using your registered email or phone number.

Yes, for devices that support energy monitoring, you can view energy usage data directly within the app, helping you track and optimize power consumption.

Yes, the TuyaSmart app is available for download on both the Apple App Store and Google Play Store.

Yes, the TuyaSmart app supports creating automation routines to trigger devices based on time, location, or other conditions, helping you automate your home efficiently.

Yes, as long as your devices are connected to Wi-Fi, you can control them remotely via the TuyaSmart app from anywhere in the world.

The TuyaSmart app is available for both phones and tablets, so you can control your devices on whichever device you prefer.

Some devices, like smart locks, may still work with local Bluetooth or ZigBee control, but full functionality typically requires a Wi-Fi connection for remote access.

Locate the reset button on your device, press and hold it for 5-10 seconds, and follow the app instructions to reconfigure the device.

You can reach us via email at KEVINSMARTHOMESOLUTION@GMAIL.COM or call 016-221-7160.

Yes, EzySmart offers tailored maintenance plans based on your specific devices and usage patterns.

Yes, after contacting support, you will receive a ticket number that allows you to track progress online or via email. For more effective ways to connect with us, you may WhatsApp us at 0162217160

Basic tools like a soft cloth, small screwdriver, and batteries (if applicable) are sufficient for most maintenance tasks.

Disconnect the device from power, allow it to cool, and check for ventilation issues. Contact support if the issue persists.

Maintenance manuals are available on the EzySmart website under the "Support" section or provided in the product packaging.

Place devices in open, well-ventilated areas, away from heat sources and direct sunlight.

Firmware updates can be initiated through the TuyaSmart app. Navigate to the device settings and select "Check for Updates."

Yes, on-site support is available for certain issues. Contact EzySmart to schedule an appointment. Note that there will be an additional RM100 charge.

Position your devices within the recommended range of your Wi-Fi router and minimize interference from other electronics.

With proper use and maintenance, EzySmart devices typically last 5–10 years, depending on the product.

Yes, our support team provides assistance for software issues, including app-related problems and firmware updates.

Some devices are water-resistant, but not all are waterproof. Refer to the product manual for specific details.

Contact EzySmart support to order replacement parts or request a repair service.

For minor issues, such as resetting, you may attempt fixes. For more complex problems, contact EzySmart-approved technicians to avoid voiding the warranty.

Yes, spare parts are available for most devices. Contact EzySmart support to order genuine replacement parts.

EzySmart offers email, phone, and live chat support. Additionally, users can access guides and FAQs on the official website.

Common signs include erratic behavior, delayed responses, or physical wear and tear on the device.

Use a soft, dry cloth to gently wipe the surfaces. Avoid using water, cleaning sprays, or abrasive materials to prevent damage.

Regular maintenance is recommended every three months. Check for dust accumulation and ensure all connections are secure.

Regular maintenance, avoiding overuse, and ensuring proper installation can significantly extend the lifespan of your devices.

Yes, calibration is recommended every six months for sensors like motion or temperature sensors for optimal accuracy.

Basic maintenance can be performed by users, but for advanced troubleshooting or repairs, contact EzySmart-approved technicians.

Service costs vary based on the complexity of the issue. Contact EzySmart for a detailed quote.

Yes, EzySmart provides preventive maintenance packages to ensure devices remain in top condition.

Open the battery compartment, remove the old battery, and insert a new one of the recommended type. Ensure correct polarity.

If a device is irreparable and under warranty, we will provide a replacement. If out of warranty, discounted replacement options are available.

EzySmart support is available from 9:00 AM to 6:00 PM, Monday through Saturday.

Restart the device, check the power source, and ensure the internet connection is stable. If the issue persists, contact EzySmart support.

Yes, express shipping options are available at an additional cost. Choose the express shipping option during checkout for faster delivery.

Yes, once your order is shipped, you will receive a tracking number via email or SMS. Use this tracking number on our logistics partner’s website to track your package. Or you may WhatsApp us at 0162217160 for detail tracking of your parcel.

Yes, pre-orders for select upcoming products are occasionally available. Check our website for announcements and details.

Standard delivery within Malaysia takes 3–5 business days. International shipping times vary between 7–14 business days, depending on the destination.

Deliveries to remote areas may incur additional charges based on the courier’s policies. These charges will be displayed during checkout.

Yes, you can combine orders if they are placed within 24 hours and have not yet been shipped. Contact customer support for assistance. Only available for orders place in ezysmart.com

The courier will leave a notification or attempt redelivery. You can also contact the courier to reschedule or pick up the package at a nearby center.

Contact our customer support team immediately. We will work with the courier service to resolve the issue and ensure you receive a replacement or refund.

Yes, we ship internationally to most countries. Please refer to our shipping policy for a list of countries we serve.

Yes, you may select the pickup location available on the checkout page. However, for platform store such as Shopee, Lazada and TikTok Shop, there is no self pickup option available.

The return address will be provided once your return request is approved. Ensure you contact our customer support for a return authorization before shipping back any product.

Inspect the package upon receipt. If it is damaged, refuse delivery and contact us immediately for assistance. If you accept the package, retain all evidence for claim processing.

If your order is delayed, we will notify you via email or SMS. You can also track your package or contact customer support for assistance.

We deliver to all regions in Malaysia, including Sabah and Sarawak. However, delivery times may vary for remote areas.

You can place an order directly through our website at ezysmart.com. Select your desired product, add it to the cart, and proceed to checkout. You may also visit our Shopee, Lazada, TikTok store for purchase. However, price over platform will be slightly higher due to operational cost.

Free shipping is available for orders above certain amount within Malaysia. For international orders, free shipping thresholds depend on the destination. Always check on the current offer given by EzySmart.

Shipping charges vary depending on your location and order size. The exact cost will be displayed during checkout before payment is made.

Customs duties and import taxes depend on your country's regulations. These charges are the customer’s responsibility and not included in the order total.

Yes, you can change your delivery address before the order is shipped. Contact our customer support immediately to make this change.

No, we do not deliver to P.O. boxes. Please provide a complete physical address during checkout.

No, currently we don't provide such service. However, we will put this into consideration in the future.

We use eco-friendly and secure packaging to protect your products during transit and minimize environmental impact.

Free shipping is available for qualifying orders based on the total purchase amount or promotional offers. Details are displayed during checkout.

Yes, you can request split shipments for large orders by contacting our customer support team. Additional shipping charges may apply.

Report any delivery issues to our customer support team, providing your order details and a description of the problem.

Orders can be canceled before they are shipped by contacting our customer support. Once shipped, orders cannot be canceled but can be returned according to our return policy.

If you receive the wrong product, contact us immediately with your order details and proof of the incorrect item. We will arrange a replacement at no additional cost.

We accept a variety of payment methods, including credit/debit cards, online banking, and e-wallets such as GrabPay and Touch 'n Go. We do accept 0% Easy Payment Plan (Installment Plan).

Unfortunately, items cannot be added to an order once it is placed. You can place a new order for additional items.

Unfortunately, specific delivery time scheduling is not available. Deliveries are made during standard courier service hours

Yes, with the help of smart plugs or relays, you can include non-smart devices in your automation routines.

In the TuyaSmart app, go to the "Group" section and add devices to the desired group for centralized control.

Use the scheduling feature in the TuyaSmart app to set specific times for devices to turn on or off.

Yes, enable notifications in the TuyaSmart app to receive alerts based on specific device triggers.

The TuyaSmart app provides automation templates that you can customize to fit your needs.

Yes, you can adjust the sequence of automations in the app to ensure higher-priority routines activate first.

Yes, as long as your devices are connected to the internet, you can control them via the TuyaSmart app from anywhere.

An automation trigger is an event that activates a preset routine, such as motion detection, a specific time, or a temperature threshold.

Devices with Zigbee or Bluetooth protocols may continue to operate locally, but cloud-based features will pause until the internet is restored.

Delete the automation in the app and recreate it, ensuring all devices are connected and updated.

Plan routines around your daily schedule, integrate sensors, and use energy-saving settings to enhance convenience and efficiency.

se sensors and timers to turn off devices when not in use, such as lights in unoccupied rooms.

Yes, you can toggle off automations in the TuyaSmart app without deleting them.

Yes, as long as the third-party devices are compatible with the TuyaSmart ecosystem or support Zigbee/Wi-Fi integration.

The TuyaSmart app supports up to 50 devices per routine, ensuring scalability for larger setups.

Yes, all EzySmart devices allow users to customize settings through the TuyaSmart app, including adjusting sensitivity, timers, and notifications.

In the TuyaSmart app, create a geofencing automation to activate devices based on your location, such as turning on lights when you arrive home.

Yes, you can share device control and automations with other users by granting them access in the TuyaSmart app.

EzySmart devices support voice assistants like Alexa and Google Home. For example, you can say, "Alexa, turn off the living room light."

Grouping devices allows you to control multiple devices simultaneously, such as turning off all lights in a room with one command.

EzySmart offers sensors like motion, temperature, humidity, and contact sensors, all of which can trigger automations.

Yes, if paired with a compatible smart speaker, automations can trigger voice notifications for events like door openings.

Yes, you can set multiple conditions (e.g., time and motion detection) for a single automation to ensure precision.

Check the internet connection, ensure all devices are online, and verify the automation’s settings in the app.

Yes, you can connect multiple devices to work together seamlessly in an automation routine.

Yes, the scheduling feature allows you to create routines specific to weekdays or weekends.

After creating an automation, manually trigger the conditions to ensure the desired actions occur as expected.

Open the TuyaSmart app, go to the "Smart" tab, and create a new automation by defining triggers, conditions, and actions.

The app will execute automations in the order they are triggered. Review your routines to avoid conflicts.

Yes, you can create time-based automations to adjust device behavior based on the time of day.

No, firmware updates must be manually initiated through the TuyaSmart app. However, you will receive notifications when updates are available.

Restart your device, ensure a stable internet connection, and try again. If the issue persists, contact EzySmart support for assistance.

No, most firmware updates do not affect your current device settings or configurations. However, it’s recommended to back up settings if possible.

Make sure the device is powered on, connected to a stable internet connection, and has adequate battery (if battery-operated) before starting the update.

Open the TuyaSmart app, go to the device settings, and view the firmware version listed under "Device Information."

Yes, many firmware updates include performance enhancements that can improve the speed and responsiveness of your devices.

Firmware updates can resolve software-related malfunctions but cannot fix physical hardware issues. For hardware problems, contact EzySmart support.

No, firmware updates cannot be scheduled. You must manually initiate the update through the TuyaSmart app at your convenience.

Firmware updates may include bug fixes, performance enhancements, new features, and compatibility improvements with other devices.

Skipping updates may lead to missed improvements, potential security vulnerabilities, and compatibility issues with new technologies.

Open the TuyaSmart app, go to the specific device, and select the "Check for Firmware Updates" option in the settings menu. Follow the prompts to complete the update.

Yes, the app will notify you about updates via your app store or within the app itself.

The TuyaSmart app will notify you of any available updates for your devices. You can also manually check for updates by navigating to the device settings in the app.

Updates are released as needed, depending on device performance, user feedback, and technological advancements.

Yes, but you will need to initiate the update process individually for each device in the TuyaSmart app.

Interrupting an update may cause issues or render the device temporarily unusable. Always ensure the update process is completed without interruptions.

Firmware updates are designed to maintain or improve compatibility with third-party services.

Yes, a stable internet connection is required to download and install firmware updates.

While the device may still function, we highly recommend updating to ensure compatibility, improved security, and access to the latest features.

If an update fails, restart the device and ensure a stable internet connection. Retry the update via the TuyaSmart app. If the issue persists, contact EzySmart support.

Yes, firmware updates are tailored to individual device models to address their specific features and functionality.

Yes, outdated firmware can leave your device vulnerable to potential security risks. Regular updates help maintain security.

Restart the device and check for any additional updates. If the issue persists, reset the device to factory settings and reconfigure it. Contact EzySmart support if further assistance is needed.

Yes, keeping the TuyaSmart app updated ensures compatibility with the latest firmware and access to new features.

No, firmware updates are typically irreversible. Contact EzySmart support if you encounter issues with the new firmware.

Firmware updates generally take between 5–15 minutes, depending on the device and the size of the update.

While rare, a power outage during an update can potentially corrupt the firmware. If this occurs, contact EzySmart support for recovery options.

Yes, firmware updates for EzySmart devices are always free.

Firmware updates improve the internal software of the device, ensuring optimal performance, enhanced features, and bug fixes. Software updates improve the app or interface used to control and monitor your EzySmart devices.

Most firmware updates preserve your automation routines. However, in rare cases, you may need to reconfigure settings if changes are introduced.

If the battery dies, you can use the physical key override or connect an external power bank via the emergency power port.

The battery life depends on the device type and usage. For instance, our wireless sensors typically last 6–12 months under standard usage conditions.

Yes, certain models are equipped with rechargeable batteries, offering flexibility in placement.

igns include reduced device performance, inconsistent operation, or a failure to charge.

Yes, poor Wi-Fi connectivity can increase power consumption as devices use more energy to maintain communication.

Most EzySmart devices come with pre-installed batteries, but it is always advisable to check the product details for confirmation.

Store batteries in a cool, dry place between -20°C and 45°C for optimal performance.

Battery replacement frequency depends on the device. For example, smart locks may require replacement every 6 months, while sensors last up to 12 months.

You can monitor the battery level through the TuyaSmart app under the device's settings. Low battery notifications are also enabled for most devices.

Yes, you can use any reputable battery brand, but we recommend high-quality alkaline or lithium batteries for better performance.

Check for high-frequency usage, firmware updates, or environmental factors like extreme temperatures. Contact support if the issue persists.

Emergency power can typically keep devices operational for a few hours, depending on the power source.

Some EzySmart products support solar panels. Check the product specifications for compatibility.

Some models, such as certain smart locks or cameras, support USB charging or external power as an alternative to battery power.

Yes, for devices that support USB power, you can charge them while they are in operation.

Fully charge or discharge the battery as recommended in the manual to optimize its lifespan.

Yes, EzySmart devices support rechargeable batteries as long as they meet the required specifications. However, regular alkaline batteries are also suitable.

Ensure the batteries are inserted correctly and check for corrosion in the battery compartment. If the problem persists, contact our support team.

Yes, battery-operated devices use minimal standby power to stay connected. However, the power drain is negligible.

You can use a power bank or the emergency key override to regain access.

Yes, extreme cold or heat can significantly reduce battery efficiency and lifespan.

To extend battery life, adjust sensitivity settings, reduce unnecessary usage, and ensure the device operates within its optimal range.

Most EzySmart wireless products use standard AAA, AA, or CR2032 lithium coin batteries. Please refer to your device manual for specific details.

Open the battery compartment as indicated in the user manual. Replace the old batteries with new ones, ensuring proper polarity alignment.

Yes, but the power usage in standby mode is minimal and optimized for longevity.

Yes, the TuyaSmart app sends notifications when the battery level is critically low.

Dispose of used batteries responsibly at a local recycling center or designated collection point.

Power-saving modes can be activated via the TuyaSmart app by adjusting device settings.

Yes, the app provides battery health information for most compatible devices.

Yes, frequent use, such as repeated unlocking of a smart lock or motion detection, may reduce battery life.

If you identify a potential security issue, contact EzySmart support at KEVINSMARTHOMESOLUTION@GMAIL.COM or 016-221-7160.

Yes, unauthorized access to your account could compromise your devices. Always use a strong password and enable two-factor authentication.

Geofencing allows devices to respond to your location automatically. It uses encrypted data to ensure privacy and security.

You can enable two-factor authentication in the TuyaSmart app settings under the "Security" tab.

We collect basic details like your name, email address, and device usage data to provide optimal service and enhance the product experience.

Yes, all passwords are encrypted and stored securely. We recommend creating strong, unique passwords for added security.

No, EzySmart does not share your personal data with third parties without your consent, except as required by law or to provide essential services.

The TuyaSmart app complies with global privacy standards and encrypts all user data to protect it during transmission and storage.

Communication is secured using advanced encryption protocols, ensuring no unauthorized access to your devices or data.

Yes, EzySmart integrates securely with voice assistants. Always review and manage permissions within the respective assistant's app.

EzySmart adheres to international standards like GDPR and ISO/IEC 27001 for data privacy and security.

EzySmart products are designed with robust security features to prevent unauthorized access. Regular updates further enhance device security.

Many devices have local functionality, but full features, such as remote access, require an internet connection.

Contact EzySmart support or access the data management settings in the TuyaSmart app to request data deletion.

In the rare event of a data breach, EzySmart will promptly notify affected users, investigate the issue, and implement measures to prevent recurrence.

Security updates are rolled out as needed to address vulnerabilities. We recommend enabling automatic updates to stay protected.

No, EzySmart devices only activate voice features when triggered by their respective wake words.

Video footage is stored locally on an SD card or securely in the cloud if you subscribe to cloud services. EzySmart does not access your footage.

Data storage depends on your preferences. Local storage options include SD cards, while cloud storage is encrypted and optional.

Yes, all firmware updates are digitally signed and verified to prevent malicious modifications.

Yes, the TuyaSmart app allows secure management of multiple devices under a single account with controlled access levels.

Go to the TuyaSmart app, navigate to the device's settings, and remove the shared user from the list.

Use the "Forgot Password" option in the TuyaSmart app. Follow the instructions to reset your password securely.

EzySmart ensures data protection by using encryption technologies and secure communication protocols such as HTTPS and TLS to safeguard your information.

Use a strong, unique password for your Wi-Fi network and ensure that your router uses WPA3 encryption for added security.

Data retention policies vary by device and service. You can review or delete stored data through the app.

Automation features may require limited data like device status and location for seamless operation. This data is encrypted for security.

Location data may be collected if you enable geofencing features. This data is used only for automating tasks, such as setting location-based routines.

Immediately change your password, enable two-factor authentication, and contact EzySmart support for assistance.

Yes, you can manage data collection preferences in the TuyaSmart app settings, including opting out of certain analytics and permissions.

Yes, our products are designed with recyclable materials to minimize waste and promote environmental sustainability.

Follow the installation guide provided with the product. For more complex installations, we recommend using EzySmart-approved technicians to ensure safety.

Yes, all EzySmart products comply with Malaysian environmental and safety regulations.

EzySmart devices include energy-saving modes, such as automatic power-off, scheduling, and motion detection to optimize energy usage.

All EzySmart products are tested and certified to meet international safety standards, including CE compliance for Malaysian users.

Please follow your local e-waste disposal guidelines when disposing of EzySmart devices. Many components are recyclable and should not be thrown in regular trash.

Yes, EzySmart wireless devices operate on frequencies designed to minimize interference and ensure safe operation.

Always follow the user manual, avoid exposing devices to extreme temperatures, and ensure proper installation for optimal safety.

Some EzySmart devices are weather-resistant and designed for outdoor use. Check the product specifications to ensure suitability for outdoor conditions.

Yes, EzySmart uses biodegradable or recyclable materials for packaging to promote environmental sustainability.

Yes, all EzySmart products meet fire safety standards and are designed to resist overheating, reducing the risk of fire.

Yes, EzySmart adheres to RoHS standards, ensuring all products are free from hazardous chemicals like lead, cadmium, and flame retardants.

No, our devices undergo rigorous testing to ensure they operate safely under normal conditions without overheating.

Yes, EzySmart smart locks are equipped with tamper-resistant features and comply with industry security standards for maximum safety.

EzySmart products comply with safety regulations and emit radiation well within permissible levels, ensuring they are safe for daily use.

Yes, EzySmart is committed to sustainability. We design our products with energy-efficient components and use eco-friendly materials wherever possible.

EzySmart products comply with key environmental certifications like RoHS and WEEE, ensuring eco-friendly practices.

Disconnect the device from power and consult a qualified technician. Contact EzySmart support for guidance if needed.

EzySmart follows strict manufacturing protocols and quality checks to ensure all products are safe and reliable.

Yes, our battery-operated devices use eco-friendly and rechargeable batteries, reducing environmental impact.

Only wipe devices with a damp cloth if they are specified as water-resistant. Avoid submerging any device in water unless stated otherwise.

Yes, as long as they are compatible. Always check specifications for compatibility to avoid power surges or malfunctions.

Yes, but we use high-quality, recyclable plastic to ensure durability and environmental safety.

Yes, EzySmart products include features like timers, motion sensors, and energy-efficient designs to reduce energy consumption.

Yes, our devices are designed with safety in mind. However, we recommend keeping small, detachable parts out of reach of children to avoid choking hazards.

EzySmart products are made from high-quality, durable materials that are free from harmful substances like lead or mercury.

Yes, we focus on sustainable manufacturing and packaging practices to reduce our environmental footprint.

Most EzySmart devices include built-in surge protection to safeguard against sudden voltage fluctuations.

Some EzySmart devices are designed to withstand high humidity. Refer to the product specifications for details.

Turn off the device immediately and contact EzySmart support. Avoid attempting repairs to prevent further issues.