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EzySmart's Maintenance & Support  Policy

Welcome to EzySmart’s Maintenance & Support Policy – ensuring that your smart home products continue to perform seamlessly and reliably long after installation!

Free 30-Day Support

For all our smart lock installations, EzySmart provides complimentary support for 30 days after installation. During this period, you can contact us for help with:

  • Setup and configuration.

  • Troubleshooting any issues.

  • Guidance on product usage.

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Extended Maintenance & Support

To give you added peace of mind, we offer the EzyCare Protection Plan, which includes:

  • Priority Support: Access to our dedicated technical support team beyond the 30-day window.

  • Annual Checkups: Scheduled maintenance visits to inspect and ensure your smart lock system is functioning optimally.

  • Discounted Repairs: Enjoy reduced fees for any repairs or upgrades during the coverage period.

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Post-Warranty Assistance

If your smart lock experiences issues after the standard 12-month warranty period, we’re still here to help! Our expert team can provide:

  • Out-of-Warranty Repairs: Priced competitively based on the nature of the issue.

  • Software Updates: Assistance with updating the software or firmware to keep your system secure and efficient.

 

Customer Responsibilities

To ensure your smart lock’s longevity, we recommend:

  • Regular battery checks and replacements as necessary.

  • Keeping your lock’s software up-to-date.

  • Following manufacturer guidelines for maintenance.

 

Need Assistance?

Our support team is always ready to help. For maintenance inquiries or to sign up for the EzyCare Protection Plan, contact us​​:

 

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With EzySmart’s Maintenance & Support Policy, we make sure your smart lock system continues to work at its best, long after installation!

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Copyright © 2025 EzySmart. All rights reserved.

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