EzySmart's Maintenance & Support Policy
Welcome to EzySmart’s Maintenance & Support Policy – ensuring that your smart home products continue to perform seamlessly and reliably long after installation!
Free 30-Day Support
For all our smart lock installations, EzySmart provides complimentary support for 30 days after installation. During this period, you can contact us for help with:
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Setup and configuration.
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Troubleshooting any issues.
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Guidance on product usage.
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Extended Maintenance & Support
To give you added peace of mind, we offer the EzyCare Protection Plan, which includes:
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Priority Support: Access to our dedicated technical support team beyond the 30-day window.
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Annual Checkups: Scheduled maintenance visits to inspect and ensure your smart lock system is functioning optimally.
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Discounted Repairs: Enjoy reduced fees for any repairs or upgrades during the coverage period.
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Post-Warranty Assistance
If your smart lock experiences issues after the standard 12-month warranty period, we’re still here to help! Our expert team can provide:
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Out-of-Warranty Repairs: Priced competitively based on the nature of the issue.
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Software Updates: Assistance with updating the software or firmware to keep your system secure and efficient.
Customer Responsibilities
To ensure your smart lock’s longevity, we recommend:
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Regular battery checks and replacements as necessary.
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Keeping your lock’s software up-to-date.
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Following manufacturer guidelines for maintenance.
Need Assistance?
Our support team is always ready to help. For maintenance inquiries or to sign up for the EzyCare Protection Plan, contact us​​:
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Phone: 016-221-7160
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With EzySmart’s Maintenance & Support Policy, we make sure your smart lock system continues to work at its best, long after installation!
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