EzySmart's Customer Feedback Policy

Your Opinion Matters

At EzySmart, we value every customer’s feedback. It helps us enhance our services and ensure we’re delivering the best possible smart lock installations and customer care.

 

How to Provide Feedback

We’ve made it easy for you to share your thoughts:

• Online Feedback Form: After each service, you’ll receive an email with a link to our quick and easy feedback form.

• Email Us: You can always send your feedback directly to KEVINSMARTHOMESOLUTION@GMAIL.COM.

• Social Media: Reach out and share your experiences with us on our social media channels.

 

Customer Satisfaction Surveys

From time to time, we will invite you to participate in brief surveys about our products and services. Your input helps shape future improvements and innovations.

 

Feedback Response Time

We strive to acknowledge all feedback within 48 hours. If your feedback requires further action, we will aim to resolve the issue or provide a detailed response within 5 business days.

 

Continuous Improvement

Your feedback plays a vital role in our continuous improvement efforts. Whether it’s suggestions for new features, service adjustments, or general satisfaction, we’re committed to listening and acting on your insights.

 

Need Assistance?

If you need immediate support or wish to provide feedback directly, please don’t hesitate to reach us at​​:

• Email: KEVINSMARTHOMESOLUTION@GMAIL.COM

• Phone: 016-221-7160

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With EzySmart’s Customer Feedback Policy, we ensure that your voice helps shape the future of our services, making every smart home experience better than the last!