EzySmart ZigBee Multi Mode 3 in 1 Wireless Gateway Hub

Refund Policy

At EzySmart, we strive to provide you with high-quality products that meet your expectations. We understand that occasionally issues may arise, and we're here to assist you with any concerns regarding your purchase.

Conditions for Refund and Exchange:

• Manufacturer Defects Only: Refunds and exchanges will only be processed for items with verifiable manufacturer defects. Evidence supporting the defect must be provided.

• One Year 1-to-1 Exchange Policy: We offer a comprehensive one-year 1-to-1 exchange policy for all our products. If you encounter any issues with your purchase within this timeframe, we'll replace it with a new unit.

• Return Procedure: Defective products must be returned to us for thorough inspection. Once we've confirmed that the item is malfunctioning due to a manufacturer defect, a replacement unit will be provided.

How to Initiate a Refund or Exchange:

• Contact Us: Reach out to our customer service team at [0162217160 - WhatsApp] to initiate the refund or exchange process. Please provide details of the issue along with any supporting evidence.

• Return Authorization: Upon verifying the issue, we will provide you with a return authorization and instructions on how to return the item to us.

• Product Inspection: Once we receive the defective product, our technicians will conduct a thorough inspection to confirm the manufacturer defect.

• Replacement: Upon certification of the defect, we'll promptly replace the item with a new unit and arrange for its delivery to you.

Exceptions:

• Non-Defective Returns: Products returned for reasons other than manufacturer defects may not be eligible for a refund or exchange. Please refer to our standard return policy for further details.

• Damage Due to Mishandling: Products damaged due to mishandling, improper installation, or neglect are not covered under our refund or exchange policy.

Contact Us:

If you have any questions or concerns regarding our refund and exchange policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.

[0162217160 - EzySmart]

Delivery Information:

We utilize reputable courier services including J&T Express, PosLaju, NinjaVan, and DHL for the delivery of your orders. Shipping charges may vary depending on several factors including the chosen courier service, distance from our warehouse to your doorstep, and the quantity of products purchased.

Estimated Delivery Time:

• Malaysia Stock: Upon payment confirmation, delivery within Malaysia typically takes approximately 3 working days.

• International Stock (Hong Kong or China): For products stocked in Hong Kong or China, delivery to your doorstep is estimated to take around one week. Please feel free to confirm the delivery timeframe with us when placing your order.

Shipping Charges and Discounts:

• Varied Shipping Charges: Shipping charges are determined based on the selected courier service, distance, and quantity of products. These charges will be calculated and displayed during the checkout process.

• Discounts Available: We understand that purchasing multiple products may result in higher shipping costs. Therefore, we encourage you to reach out to us for potential discounts on shipping fees, especially for bulk orders. We may offer discounts on shipping fees or provide other promotional offers, so don't hesitate to ask!

Contact Us:

Should you have any inquiries, require assistance, or wish to inquire about potential discounts on shipping fees, please don't hesitate to reach out to us via WhatsApp at 0162217160. Our customer service team is available to address any questions or concerns you may have.